Return, Refund & Cancellation Policy

We want you to feel confident shopping with La Cradelle. If something isn’t right, we’re here to help.

Order Cancellation

Orders can be cancelled within 48 hours of purchase. After this time, the order may already be in processing or transit and cannot be cancelled.

To request a cancellation, please contact us at info@lacradelle.com with your order number.

Returns

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and with tags/packaging intact.

For hygiene reasons, certain essentials such as bibs, swaddles, and undergarments cannot be returned.

Refunds

Once we receive and inspect your return, your refund will be processed to your original payment method.

Please allow 5–7 business days for the amount to reflect.

If you have any questions, write to us at info@lacradelle.com and we’ll be happy to assist.